FAQ
Don’t see what you’re looking for? Email me via info@buyjessicarose.org for special request. Please note, special orders must be paid for upfront. Normal processing times will not apply.
How long does my order take to ship?
You will receive processing updates to include a tracking number via the email you provide during checkout. You will receive status updates as your order is processed.
Can I cancel or modify my order?
You may cancel or edit your order within 24 hours of purchase. No orders can be changed or canceled after this time and no refunds will be provided. Please send an email to jessicaroseenterprisesllc@gmail and state that you wish to cancel your order. Include order number and name in the email.
What is your processing time?
Processing times will vary, but we will make every effort to ship orders as soon as possible. In-stock orders will be processed within 5-7 calendar days. Restock orders will take 4-6 weeks for processing. Once processing is complete, orders will ship within 2-3 calendar days.
What is your return policy?
All sales are final. However if your products are damaged during delivery, you may be eligible for a replacement. Please email us for further details.
DISCLAIMER: Use at your own risk. These products are not intended to substitute medical treatment. Although these products are made with natural ingredients, all skin types are different, and caution should be taken with the use of any skin care product. If irritation occurs, please discontinue use. Some products and their ingredients will discolor light colored towels.